Where are the locations to pick ASK Self drive cars?

Ask Rental car has locations at Dubai, France, Chennai. Visit www.askrentalcars.in to view the hub details.

What type of vehicles does Ask Rentals offer?

Ask Rentals offers a wide range of cars in Hatchbacks, Sedans, SUVs & Luxury segments.

Do the ASK Rental cars have both manual/automatic transmissions?

Yes, We have both transmissions available.

What all documents do I need to bring to pick up an car?

Terms: (Totally 2 proofs) 1. any 2 original Proofs of (ORIGINAL only] + bike (or) deposit + Rent (before taking the car) Accepted proofs: (any 2) 1. Any 1 of (voters license passport ) ------ PRIMARY 2. Any 1 of aadhar , GASBILL, company id, ration card, Home country id - --------- SECONDARY All originals should submit

Do I need to pick up the car from the Ask Cars locations?

Yes. Pick up is at the ASK Self Pickup Locations.

Can I take the car early?

No, if you want to take the car early, please reschedule your booking. also it depends on Prev / Next bookings

Can my friend/relative pick the ASK Rental car from the location?

No, the car will be delivered to the same person whose details have been captured in our reservation form and whose ID Proof/Driving License has been collected.

What is the procedure to opt for home delivery?

You can choose the option at the time of booking.

Is there any restriction for me to travel with an Self Drive car?

No, all our Self Drive cars have a valid All India Permit.

What are the requirements when I drive across a state border?

Each state has a different procedure. All states will require a valid entry permit that shall be obtained at the border RTO station after paying the relevant tolls/taxes. All Our Rental cars contain copies of RC, Insurance, and All India Permit. Our call center (9884487877) will be available 24/7 to ensure proper support and guidance to customers.

Do I need to pay any amount to cross the border?

Yes. You have to pay the amount as per the applicable law of the state you intend to cross/travel. Ask Rental cars will not refund the said amount.

Is there any tax included in this rental?

Yes, all prices mentioned are inclusive of GST.

Is there any security deposit?

Yes, we have a security deposit in practice.

What is the policy for the security deposit?

The security deposit covers additional charges like damages or extra travel distances or Toll gate usages. This deposit will be cleared after adjustments, if any.

How much time will you take to refund the security deposit?

Minimum 2 days for Local transfers. Maximum 5 to 12 working days for International transfers.

Who pays for tolls?

The customer has to pay the tolls. You have to pay the toll charges approx before taking the car.

What are the extension charges?

Based on the extended periods.

Who pays for parking?

The customer pays the parking fee.

Do I need to pay commercial road tax?

No, it is not needed.

Who will pay for parking & traffic violation? How will be charged?

Customer has to pay for such violations. It depends. If you go for Deposit options - it will deduct from deposit.

What are the fines that ASK rental car levies on the customer?

Customers are requested not to exceed speed above in City 60 and Highway 80 KM/h. Each penalty fine of Rs. 1500 will be charged.

Whether the car will be delivered with fuel in Without fuel package?

Yes, car will be filled with fuel. You must return with same amount of fuel when you drop the car.

Who pays fuel for without fuel Package?

Customer has to pay for the fuel package.

How shall I reimburse, if I fill my own fuel?

No Reimbursement. There is no option to refund or adjust extra fuel filled. Customers should not fill more than their expected usage.

Whether I need to fuel the vehicle, when it returns?

If you opt no fuel, fuel level should be same as beginning of the trip. Otherwise you will be charged.

Whether I will be charged for the fuel usage? How?

If no fuel, customer will be charged for the excess usage if the fuel level is below of the beginning level. Will not be charged if with fuel.

Can I drop off the car at a different location?

Yes, you can drop anywhere in Kerala, Karnataka, Tamilnadu, Andrapradesh. but return Driver+Fuel will be charged to chennai

Where can I return the vehicle, if the location is closed?

We are working at 24 *7 hours. It depends on branch.

If I return the car ahead of my reservation time, shall I receive the credit?

No, it cannot be done.

How I will be charged, if I return the car late?

Based on the extra hours & extra kilometers.

What should I do in case of an accident?

You should inform and reach out to our Customer Care Team < 9884487877. Follow the instructions what we say. Take photos as much you can for insurance claiming. You should bear the damage cost as per the estimation report. The damage assessment by ASK rentals shall be final.

How I will be penalized, if the car gets damage by a third party?

You shall be liable for the damages done by a third party over & above the insurance amount.

What shall I do, if the car breaks down?

You can call our 24*7 help desk < 9884487877.

What shall I do, if the car gets stolen?

You should reach out to our Customer Care Team < 9884487877. Follow the instructions from our team suggestions. Inform Police station and get Copy of the FIR/GD/acknowledgment from the Police should be handed over to the ASK Rentals Office.

Can I hand over the car to any of my relatives/friends for their use?

No, you cannot hand over the car to anybody.

Can I take a pet along with me?

Yes, you can take a pet along with you and travel, but cleanign charges 1000 onwards applicable. Its vary depends on Dirty.

What is the insurance coverage?

ASK Rental cars provides unlimited Third Party Insurance; however, a damage fee/compensation will be applied if the customer is involved in an accident. Customers shall be liable for all loss & damages if the claim denies due to any policy violation by the customer. Customers will be obliged to pay the repair cost/damage fee as per the estimation report. The cost/damage fee will be deducted from the security deposit. If such cost exceeds the security deposit (after the clearance of late return, excess Km, so on), then the customer will be liable to pay the excess amount.

What if the car is damaged?

A damage fee will be applied in case of damages. Customers will be obliged to pay the repair cost/part damages as per the estimation report.

Is there any KM limit for drive?

Based on choice. Usually 300Kms limit per day. Depends on the Days/car it will change.

Is there a speed limit?

As per the state rule. Tamilnadu - city 60 / Highway 90. Karnataka - As per Speed limit mentioned in road side. Kerala - As per Speed limit mentioned in road side

What is the kilometer/mileage policy?

Based on opted vehicle.

Do I face any problem in driving a car with a commercial number plate?

It is not allowed as per law.

How do I unlock ASK rental self drive car?

You can unlock with the help of our customer Executive. In case of any issue, you can reach us - 9884487877.

What can I do, if the car is not unlocking?

You can call to our call center - 9884487877.

How can I book a car from ASK Rental Cars?

Browse https://www.askrentalcars.in/. Login or signup. Choose your pick-up and drop-off location and date. Start searching. Choose your car from the list shown and click ‘Book now’. You will be forwarded to our customer executive, submit the documents and pay the advance And there you go; your booked car will be delivered to your pickup point.

What are the documents needed while taking delivery of the car?

For a car handover, the user needs to provide the following any of the below two documents for verification to the designated fleet executive: Original driving license of the user, Valid ID Proof issued by the Government of India. In the case of Foreign nativity, a copy of passport.

What is your cancellation policy?

Users who cancel the booking will be subject to the following conditions and charges: Cancellation refund will be done through the original payment method within 3-5 working days based on the policy: Cancellation within 48 hours to 24 hours from the trip start time - 50% of rental amount charged. Cancellation within or before 48 hours from the trip start time - 25% of rental amount charged. Cancellation within 24 hours from the trip start time - No refund.

What is the duration of booking?

A customer can book the car for a minimum of 4 hours to as long as you wish. Usually, users can avail of discounts for long trips and longer booking rental durations.

Can I drop the car off at a different location than where I picked it up?

Yes, you can get your car from anywhere and leave your car at any other ASK rental cars showrooms operated Nearby.

What are the fuel options?

ASK rental cars offers self Drive Cars without options. The users shall be intimated about the fuel level in the car at the time of handover. The user shall be responsible for returning the vehicle with the same fuel levels.

Which are the locations of your available services?

ASK rental cars has services available in 3 Countries and across in India and Tamil Nadu. Chennai are the main locations, and there are services in many cities, airports, and railway stations across the above locations.

What forms of payment are accepted?

Netbanking, Credit cards or debit cards, Cash, UPI

What should I do if my rental car got into an accident?

If the vehicle got into an accident, the user shall be responsible to pay the Damages Fee for the damages to the car regardless of cause, or who, or what caused it. Rs. 20,000 to Rs.50,000 or the amount mentioned in the booking confirmation. Or if the cost of damage fee is equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses, up to a maximum of Rs. 20,000/-. This is independent of the nature & terms of the insurance cover that ASK Rental cars will have on their cars.

How can I extend my booking?

Users can extend the booking time and shall inform our representatives at least 6 hours before the booking end time. ASK Rental cars shall grant the extension subject to the availability of the vehicle, and extended hours shall be charged as per prevailing online rates at the time of extension.